![]() Close Outlook and open Internet Explorer. If you are using IE9 or later (see below for Edge, IE8 or earlier)ġ. The solution is to clear your IE cache (as Outlook only utilizes IE, it doesn’t matter what browser you use, you must clear the IE cache).Ĭlearing your internet cache should always be one of your first troubleshooting steps when encountering an issue with PoliteMail. This is typically due to an Internet Explorer cache issue. Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, you login credentials may fail, despite being accurate.
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